Your Questions, Answered
*Please understand that Critical Mass Cafe and The Bookery are two separate businesses. These answers are not applicable to the cafe.
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We do not purchase used or antique books.
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We’d love to do that! We might not always have exactly what you’re looking for available, but we’re more than happy to get it in your hands ASAP!
Whether you’re ordering online or in-person, our staff can help make that happen.
Based on the product's availability is can take up to 2 weeks, but often takes much less. Once your order comes in, you will receive an email from us saying it’s ready for pickup. While we appreciate customers picking their books up ASAP, we know life gets crazy. This is why we hold orders for up to 6 months, while sending reminder emails/phone calls.
It’s important to note that we do not offer over-the-phone payments. So special orders must either be placed via our website or in person.
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We do!
If you are purchasing a book via our website, during your checkout process, you will be given the chance to specify shipping and other details.
If you are purchasing a book in-store, whether it be a special order or something we already have, we are happy to get your shipping information and send it directly to you.
With that in mind, we do charge a shipping fee depending on distance, size of parcel, etc.
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Our rewards program is a free opportunity to earn money with cumulative points!
When you sign up for our rewards program, we take your name, phone number, and email. This isn’t for soliciting purposes; we don’t have time to do that. It’s so that in the future, if you want to special order with us, we already have the necessary information for you.
This is also when we can save you in our system as a teacher, librarian, or veteran, earning you an additional discount on each purchase. To be saved in our system with one of these titles, you must provide a form of ID proving your title. For more information, click here.
Being a loyalty member also offers exclusive discounts to pre-existing members during days like Small Business Saturday and Indie Bookstore Day.
Once you’re in our system, you start immediately earning points! For every $200 spent, you get $10 off. This voucher is automatically applied, unless otherwise specified, and never expires.
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We sure do!
If you’re looking to sell your book with us, you can visit our “Contact” tab and fill out our request form. This is the best way to get your book on our ordering managers' radar.
We kindly ask that if you want to sell with us to not leave a copy of your book at the store unless you are specifically asked to.
We also have a zero tolerance policy for AI-generated books.
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Unfortunately, we aren’t allowed to have pets in our store. Per NH General Law 466:44, because we serve food indoors at our cafe, we aren’t legally allowed to have pets in our store. With that being said, service animals are welcome.
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Yes, we do!
If you’re looking to work with us to bulk order, you can reach out to our manager, Cassie, via her email
Depending on your order, discounts may apply!
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Due to the little demand we have for newspapers and manga, we do not sell them.
We recommend checking out some other locals such as Double Midnight Comics for manga.
For newspapers, you can contact the New Hampshire Union Leader. -
The Bookery Hours:
Monday-Sunday: 8:30am-7:00pmCritical Mass Cafe:
Monday- Friday: 8:30am- 7:00pm
Saturday-Sunday: 8:30am- 5:00pm

